Investigating Flotec’s Core Values. Part Four: Customer Service.
Founded in 1995 and having recently become an employee-owned trust, Loughborough-based Flotec is a leading supplier of hydraulic, pneumatic and pipeline products.
Flotec provides its products and services to a wide range of industries including rail, automotive, agriculture, pharmaceutical, power, plant, waste, and general manufacturing.
This series has delved deeper into each of the Flotec core values, how they define the businesses strategy and its ongoing trajectory.
The Fourth and Final Flotec Core Value: Customer Service.
Statement One:
“To offer a solutions-based approach for all customers.”
Flotec further bolsters its commitment to customer service with the following three statements:
To provide a polite, courteous, professional, and knowledgeable experience.
To focus on service, solutions, and delivery.
To give such an exceptional service that customers keep coming back.
It seems natural for Flotec to have a core value focussed purely on customer service considering its employee-owned status, people-centric culture, and commitment to innovation.
When thinking about the innovative driven markets the business operates in, to have a solutions-based approach is incredibly prudent and wise.
Of course, it isn’t what Flotec says about itself but more importantly, what its customers say.
A recent Net Promoter Score (NPS) customer satisfaction survey returned a result of 87.5%, which is outstanding.
Various online sources reveal the following testimonials:
"Very helpful and always get back quickly with an answer."
"Superb service!"
"Whenever I have dealt with the team, the response has been excellent, the products are a huge improvement compared to similar suppliers and the flexibility offered has been second to none."
"The team do a great job in getting the quotes over and supplying required hydraulic hoses in a reasonable time scale."
"Flotec is always responsive and helpful."
"Flotec are a reactive and hands on company who work hard to provide a reliable and optimal solution."
"Excellent service."
"Always friendly and helpful."
These words speak for themselves, and it will be interesting to see how the company continues to develop and grow.
One thing is for certain, Flotec will forever have an exciting story to tell.
To find out more about Flotec’s complete product range, service offerings and how they can benefit your industrial applications, call the team on 01509 230 100 or visit flotecindustrial.co.uk.
Flotec Industrial Limited
Unit 8, Pavilion Way, Loughborough, Leicestershire LE11 5GW
Tel: 01509 230 100
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